Frequently Asked Questions
Everything you need to know about shopping at Monza Outlet.
Are the products at Monza Outlet authentic?
Yes, 100%. We source our inventory directly from authorized brand distributors and premium fashion houses to ensure every item is authentic and meets our high quality standards.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply use our online portal to generate a return label and send the item back for a full refund or exchange.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How do I know which size to order?
Each product page features a detailed 'Size Guide' button. Since we carry various international brands, we recommend checking the specific measurements for each item to ensure the perfect fit.
Can I track my order once it has shipped?
Absolutely. As soon as your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status in real-time.